Patients and their families have a right to valid information about the care they receive in the hospital of their choice. We understand that, and that is why we are posting information on the key quality indicators at Anna Jaques Hospital.
By reporting this data publicly, we take the first step in our commitment to transparency, and the opportunity for patients and their families to make informed decisions about their healthcare.
How to view this page:
- Each indicator shows Anna Jaques Hospital's current performance against our goals.
- Each measure tells you whether a higher or lower score is desirable.
- Click on window detail below to see more information about an indicator.
Data from Anna Jaques Hospital is also reported on the Massachusetts Hospital Association's Patients First website, www.patientsfirstma.org. This site reports how our hospital meets agreed-upon national guidelines for 26 different measures relating to patient falls, falls with injury, heart attack, heart failure, pneumonia, surgical site infection. Our data is also available on www.hospitalcompare.hhs.gov.
(There is a time lag in the public posting of the data on sites such as Medicare and other state or national organizations that report our data, as data is gathered on different timetables. As a result, some data may appear to be current and some may seem older. More recent data is more relevant, since it more accurately shows the current status at our organization.)
Why report this data?
Increasingly patients and families, as well as businesses and insurers, will want evidence that the care they receive can be measured, rated, and compared to care they might choose elsewhere. At Anna Jaques we have joined the Institute for Healthcare Improvement (IHI) national initiative to save lives in hospitals by following evidence-based care approaches in six pilot areas that include infections, and the treatment of unexpected deterioration in a patient's condition. We will pay attention to, and work to bring our rankings on all quality scorecards to the highest level, both for public confidence and in order to improve care available in the community.
Increasingly patients and families, as well as businesses and insurers, will want evidence that the care they receive can be measured, rated, and compared to care they might choose elsewhere. At Anna Jaques we have joined the Institute for Healthcare Improvement (IHI) national initiative to save lives in hospitals by following evidence-based care approaches in six pilot areas that include infections, and the treatment of unexpected deterioration in a patient's condition. We will pay attention to, and work to bring our rankings on all quality scorecards to the highest level, both for public confidence and in order to improve care available in the community.
Anna Jaques Hospital Patient Satisfaction Data
Patients receiving inpatient, emergency department and ambulatory surgery services are mailed, on a random selection basis, a patient satisfaction survey by Press Ganey, a national organization conducting these surveys for thousands of hospitals. The Press Ganey survey gives patients the opportunity to express their opinions honestly about the care and the caregivers, at the hospital.
What Do the Graphs Say?
The graphs below show Anna Jaques Hospital's survey results for the last four quarters. The blue line shows hospital performance, over time, in each specific area. Each time a goal is reached, we mark the point with a star to celebrate our success.
The graphs below show Anna Jaques Hospital's survey results for the last four quarters. The blue line shows hospital performance, over time, in each specific area. Each time a goal is reached, we mark the point with a star to celebrate our success.
These charts show our "percentile ranking". A percentile shows the percentage of scores falling at or below a given score. For example, the 89th percentile rank means that Anna Jaques Hospital scored higher than 89 percent of the Massachusetts hospitals in the Press Ganey measured group.
Overall Inpatient Satisfaction
Anna Jaques Hospital
58%ile
58%ile
Goal
85%ile+
85%ile+
(Higher=Better)
This chart shows the extent to which patients are satisfied with their inpatient experience. This includes their satisfaction with the overall hospital environment and delivery of care.
Patient Satisfaction with the Physician
Anna Jaques Hospital
60%ile
60%ile
Goal
85%ile+
85%ile+
(Higher=Better)
This chart shows the extent to which inpatients are satisfied with the physician who cared for them while in the hospital. This rates the patient's satisfaction with the respect and courtesy of the physician, and how well the physician listened to, and communicated with, the patient.
Patient Satisfaction with the Emergency Department
Anna Jaques Hospital
97%ile
97%ile
Goal
85%ile+
85%ile+
(Higher=Better)
This chart shows patient satisfaction with their experience in the emergency department. It rates length of waiting time, courtesy and communication of the physician and nursing staff.
Patient Satisfaction with Ambulatory Surgery
Anna Jaques Hospital
41%ile
41%ile
Goal
85%ile+
85%ile+
(Higher=Better)
This chart shows the degree to which patients are satisfied with their experience in the ambulatory surgery department. This rates communication by staff and clinical providers.
Patient Satisfaction with the Birth Center
Anna Jaques Hospital
99%ile
99%ile
Goal
85%ile+
85%ile+
(Higher=Better)
This chart shows patient satisfaction with the Birth Center. This includes respect and courtesy, and communication, of the physician and nursing staff.
Patient Satisfaction with Nursing
Anna Jaques Hospital
79%ile
79%ile
Goal
85%ile+
85%ile+
(Higher=Better)
This chart shows the extent to which inpatients were satisfied with the nursing staff. This includes patient satisfaction with the courtesy and respect shown them by the nurses, how well nurses listened to the patient, and explained things in a way the patient could understand.
Patient Satisfaction with Laboratory Courtesy
Anna Jaques Hospital
79%ile
79%ile
Goal
85%ile+
85%ile+
(Higher=Better)
This chart shows the extent to which patients are satisfied with the courtesy of the staff in the laboratory.
Patient Satisfaction with Radiology Concern for Comfort
Anna Jaques Hospital
94%ile
94%ile
Goal
85%ile+
85%ile+
(Higher=Better)
This chart shows the extent to which emergency room patients are satisfied with the radiology staff, and rates the staff's concern for the comfort of the patient.
Healthcare associated infections have become an area of extraordinary focus in the hospital community, and are increasingly understood by the public. It is now recognized that by instituting appropriate preventive measures certain types of infections can be 100% preventable and therefore lives can be saved. These include central line infections (infections from intravenous lines that are placed in a large central vein), ventilator associated pneumonia, and some types of surgical site infections.
