Patients & Visitors
Read about amenities at Anna Jaques Hospital and access our patient portal, your medical records, bill pay and more.
Bill Pay
A variety of ways to pay your bill
Paying Your Health Care Bill
At Anna Jaques Hospital, you have several ways to pay your health care bill.
We make it easy to pay your bill online through My AJH Record. We also accept payments by mail or by phone.
We work with you and your insurance company to make the process easy to understand.
If you don’t have insurance, we provide financial assistance as needed.
We believe in price transparency. That’s why we share information about the costs of care with you and ensure you don’t face any surprise bills.
Easy Online Bill Pay
Paying your bill doesn't to be complicated. You can use our direct, online bill pay option.
You also can pay online with My AJH Record. You can pay electronically with your checking account or credit card. We accept most major credit cards.
The process is simple and secure:
- Log on to your patient portal account.
- Access your billing statement.
- Enter your payment information.
- We’ll credit your payment to your account.
When you pay your bill online, your payment information is secure. We are committed to respecting and protecting your privacy.
If you have questions about paying your bill, call Patient Billing at 978-834-8300 or email us.
Frequently Asked Questions About Online Bill Pay
Where do I find the information I need to access my account?
The information you need should be available on your most recent statement. If you don’t have a statement or are having trouble accessing your account, please contact us. Call Patient Billing at 978-834-8300 or email us.
Is it safe to pay bills online using your service?
We are committed to protecting your personal information. Whenever you pay bills with us, you are using a secure connection that fully protects your information. Data you provide cannot be viewed by anyone else on the web. We do not share your information with anyone else. Security is maintained by industry-standard secure socket layer / transport layer security (SSL/TLS) encryption and decryption technology. The SSL/TLS protocol is used to ensure your information is sent directly to us and that only we can decode it. Please take notice of our security certificate listed on our online payment site. The payment site you are using meets all Payment Card Industry (PCI) regulations and certifications.
I have a saved payment method and need to update it. How do I make changes?
You may edit your saved payment method by logging in to your account, clicking on your name in the upper right corner, then selecting My wallet. Your saved payment method(s) will be listed. You can click on any of the saved methods to make changes or add a new payment method.
I made a payment, but my balance hasn’t changed. Why?
Your balance will not change immediately after making a payment. We need time to process and post the payment to your account before your balance will change. Please check back after a few days.
I didn’t get my payment confirmation email. Is there a way to send or print a copy?
Yes. Log in to your account. Select View payment history, then View receipt to print a copy. To email or text yourself a copy, select Account activity and then click on the payment you made. You will have the option to Send email receipt or Send text receipt.
