COVID-19 Updates for Patients & Visitors

To best care for our community during this time, and to protect patients and staff, Anna Jaques has initiated emergency measures related to COVID-19. Efforts are aimed at adhering to social distancing recommendations and to protect patients and staff. 

Latest News: As a precautionary measure, Anna Jaques will be restricting all patient visitors across all care settings, effective Monday, November 23, 2020. Scroll down for more details. 

If You are Experiencing Symptoms of COVID-19 

If you are experiencing any one of the following: 

  • Symptoms of fever, sore throat, nasal congestion, shortness of breath, or a headache, OR 
  • If you have traveled to any of the countries listed on the CDC's travel warnings, OR 
  • If you have been in contact with someone who has been diagnosed with COVID-19

Please contact your primary care provider prior to visiting a health care facility. Based on your symptoms, your provider will determine the appropriate steps for you to take, which may simply be to stay at home to reduce the possibility of spreading the disease to others.  Only certain situations require a visit to a hospital or other location for COVID-19 testing.  If you do not have a primary care provider, please call the hospital before visiting in-person; however, if you are experiencing a medical emergency, please call 9-1-1. 

For more information, please visit or contact the Massachusetts Department of Public Health by calling 2-1-1.

Do you need a COVID-19 test?  

Update as of 11.23.20: AJH is fast approaching its capacity limit for COVID-19 Testing. Therefore, we must now prioritize those tests that are medically necessary. Anna Jaques can no longer accommodate travel-related testing.  For travel-related testing, patients should utilize urgent care centers and free-standing state testing sites. For patients who are also AJH employees, they should continue to follow the direction of AJH Employee Health.

Anna Jaques offers COVID-19 tests to our community through the drive-up tent outside of the Emergency Room.  Your physician (PCP or surgeon) must order the test and schedule it through our Access Department. Testing is available 8am – 5pm, seven days a week. We do NOT accept walk-ins

COVID-19 Lab Results:

Patients must obtain COVID-19 lab results directly from your ordering physician.  Due to HIPAA and regulatory requirements, the AJH Laboratory is unable to provide laboratory results directly to the patients.  

Beth Israel Lahey Health
Daily Situation Report

Daily hospital reports are posted by the Commonwealth’s COVID-19 Daily Dashboard.

BILH Safe Care

We understand that you may have had limited access to health care due to COVID-19, and that you may have questions about returning to Anna Jaques, our outpatient practices, primary care or specialty care practices.  Click here to learn about Beth Israel Lahey Health Safe Care outlining the many steps we are taking to keep you safe.

Elective Care Guidelines

In accordance with Department of Public Health “Phase 3” Guidance, Anna Jaques Hospital is now scheduling elective procedures and non-urgent care. We encourage patients to not delay the care they need and to call their providers or primary care physicians to schedule appointments that were either postponed or are upcoming to learn about options and answer any questions.

If you have questions or are in need of care, please contact your provider’s office directly.

The following services are currently closed and will be re-opened at a later date (as of 8.20.20)

  • Inpatient Sleep Lab services – closed. Outpatient/home studies will continue to be available.
  • Cardiac Rehab – closed
  • Low-dose lung CT scan screenings – closed
  • Pulmonary Rehab – closed

If you are planning to schedule a new appointment for non-urgent or elective care and would like to be seen in the coming weeks, your visit may be conducted using telehealth. Onsite visits for non-urgent or elective care will resume at a later date.

Visitor Policy

Effective Monday, November 23, 2020

Anna Jaques’ service area continues to see a steady rise in COVID-19 positive cases, mirroring the increases seen in Massachusetts and around the country. Unfortunately, this trend is expected to continue in the coming weeks.

As a precautionary measure, Anna Jaques will be restricting all patient visitors across all care settings, effective Monday, November 23rd. 

In addition, the Capolupo Entrance will once again be locked. Staff may enter using their access card.   

  • Patients should continue to enter through the Main Entrance and will be screened for COVID-19.
  • For outpatient surgery/ambulatory areas, patients should arrange for pick-up/drop-off for their appointment/procedure.  An escort will be permitted for those patients who require assistance.
  • Maternity patients may have one birth partner with them.
  • Patients seeking Emergency care should enter through the ED. An escort will be permitted for those patients who require assistance.
  • Visitor exceptions may be made to allow for no more than one healthy visitor at a time under select extenuating circumstances. A Designated Support person must be screened and includes:
    • Parent of patient who is under the age of 18 years old
    • Person accompanying a patient with a disability or special need
    • Birth partner
    • Legal guardian
    • Activated Health Care Agent
    • Attorney of patient
    • Situations deemed necessary by the ED Provider or Nurse
    • Critical care or end of life situations
  • Decisions regarding visitor exceptions should be made by the patient’s care team. For all exceptions made, visitors must be screened for COVID-19 risk factors.  The care team shall include the patient’s nurse, the charge nurse, and the Director/Nursing Supervisor.

We understand the toll that restricting visitors will have on our patients, their families, and our staff. Our goal is to keep our patients and community as safe as possible during this time. 

In-Person Doctor Visits

If you or your family member(s) have an upcoming appointment that you or your doctor deem can wait, consider rescheduling in an effort to curb the transmission of COVID-19. If you believe you need to be seen in person, please call your physician prior to the appointment. Please reach out to your physician directly if you have any questions or concerns. 

Click here for practice updates from Women's Health Care and North Shore Internal Medicine. 


The AJH team is putting in tremendous work to both respond to the COVID-19 crisis and to keep our community safe. As you can imagine, this pandemic will tax our hospital in unprecedented ways, and we are asking for your help to support our Healthcare Heroes Fund. Your gift has never been more important. Click here to learn about the Healthcare Heroes Fund or to learn more about personal protective equipment (PPE). 

Changes in upcoming events, classes & programs

In an effort to proactively take steps to minimize the potential impact of this virus on our community and to protect our patients, visitors, and staff, a variety events and groups have been cancelled or postponed. Click to read more. 

For more information about COVID-19 (coronavirus):