COVID-19 Update for Patients & Visitors

To best care for our community during this time, and to protect patients and staff, Anna Jaques has initiated emergency measures related to COVID-19. Efforts are aimed at adhering to social distancing recommendations and to protect patients and staff. 

If You are Experiencing Symptoms of COVID-19 

If you are experiencing any one of the following: 

  • Symptoms of fever, sore throat, nasal congestion, shortness of breath, or a headache, OR 
  • If you have traveled to any of the countries listed on the CDC's travel warnings, OR 
  • If you have been in contact with someone who has been diagnosed with COVID-19

Please contact your primary care provider prior to visiting a health care facility. Based on your symptoms, your provider will determine the appropriate steps for you to take, which may simply be to stay at home to reduce the possibility of spreading the disease to others.  Only certain situations require a visit to a hospital or other location for COVID-19 testing.  If you do not have a primary care provider, please call the hospital before visiting in-person; however, if you are experiencing a medical emergency, please call 9-1-1. 

For more information, please visit or contact the Massachusetts Department of Public Health by calling 2-1-1.

Do you need a COVID-19 test?  

Anna Jaques offers COVID-19 tests to our community through the drive-up tent outside of the Emergency Room.  Your physician (PCP or surgeon) must order the test and schedule it through our Access Department. Testing is available 6 am – 8 pm, seven days a week. We do NOT accept walk-ins

COVID-19 Lab Results:

Patients must obtain COVID-19 lab results directly from your ordering physician.  Due to HIPAA and regulatory requirements, the AJH Laboratory is unable to provide laboratory results directly to the patients.  

Beth Israel Lahey Health
Daily Situation Report

As of 6.20.20:  The BILH daily situation update has been retired.  Daily hospital reports are posted by the Commonwealth’s COVID-19 Daily Dashboard.

BILH Safe Care

We understand that you may have had limited access to health care due to COVID-19, and that you may have questions about returning to Anna Jaques, our outpatient practices, primary care or specialty care practices.  Click here to learn about Beth Israel Lahey Health Safe Care outlining the many steps we are taking to keep you safe.

Elective Care Guidelines

In accordance with Department of Public Health “Phase 3” Guidance, Anna Jaques Hospital is now scheduling elective procedures and non-urgent care. We encourage patients to not delay the care they need and to call their providers or primary care physicians to schedule appointments that were either postponed or are upcoming to learn about options and answer any questions.

If you have questions or are in need of care, please contact your provider’s office directly.

The following services are currently closed and will be re-opened at a later date (as of 8.20.20)

  • Inpatient Sleep Lab services – closed. Outpatient/home studies will continue to be available.
  • Cardiac Rehab – closed
  • Low-dose lung CT scan screenings – closed
  • Pulmonary Rehab – closed
  • Low-dose lung CT scan screenings – closed

If you are planning to schedule a new appointment for non-urgent or elective care and would like to be seen in the coming weeks, your visit may be conducted using telehealth. Onsite visits for non-urgent or elective care will resume at a later date.

In-Person Doctor Visits

If you or your family member(s) have an upcoming appointment that you or your doctor deem can wait, consider rescheduling in an effort to curb the transmission of COVID-19. If you believe you need to be seen in person, please call your physician prior to the appointment. Please reach out to your physician directly if you have any questions or concerns. 

Visitor Policy

Effective June 18, 2020

Visitors are welcome at Anna Jaques during the visiting hours of 12pm-8pm; 7 days a week with procedures in place to ensure the safety of our patients, visitors and employees. Specifically: 

  • A patient is allowed one visitor at a time during visiting hours. People waiting to visit a patient should wait outside a facility, rather than in public areas like waiting rooms or cafeterias, until the time of their visit.
  • Visiting Hours: 12pm-8pm; 7 days a week
  • Visitors may bring in flowers and/or have flowers delivered to a patient
  • Visitors must enter/exit through the Main Entrance and check in and out at the Screeners Desk.
  • Visitors may bring flowers to patients.
  • Visitors will be asked to stop and the Nurses Station when visiting an inpatient.
  • Patients who are positive for COVID-19 are not permitted visitors unless prior approval is given by the care team. 
  • All visitors will be screened for symptoms of possible COVID-19 infection, and individuals with any symptoms are not permitted into the building.
  • All visitors are required to perform hand hygiene before visiting a patient.
  • Visitors are required to wear a face mask at all times while in the facility which will be issued upon screening.


  • No visitors under the age of 18 are allowed unless the visitor is a child of a patient, in which case they must be over 12 years of age.
  • Visitation may be prohibited on a case-by-case basis if visitation poses a significant infection control risk to patients, visitor, or staff.
  • People in the following groups are not considered to be visitors but are still subject to screening:
    • Birth partners (click here for more details)
    • Parents of patients who are under the age of 18
    • Attorneys of patients
    • Companions for patients with intellectual and/or physical disabilities
  • In end-of-life or other compassionate care situations, decisions about visitation should be made collaboratively with the patient and families on a case-by-case basis.
  • Non-essential personnel are to be restricted, such as sales vendors who do not provide direct patient care.


The AJH team is putting in tremendous work to both respond to the COVID-19 crisis and to keep our community safe. As you can imagine, this pandemic will tax our hospital in unprecedented ways, and we are asking for your help to support our Healthcare Heroes Fund. Your gift has never been more important. Click here to learn about the Healthcare Heroes Fund or to learn more about personal protective equipment (PPE). 

Changes in upcoming events, classes & programs

In an effort to proactively take steps to minimize the potential impact of this virus on our community and to protect our patients, visitors, and staff, a variety events and groups have been cancelled or postponed. Click to read more. 

For more information about COVID-19 (coronavirus):