COVID-19 Updates for Patients & Visitors

To best care for our community and to protect patients and staff, Anna Jaques has initiated emergency measures related to COVID-19. 

If You are Experiencing Symptoms of COVID-19 

If you are experiencing any one of the following: 

  • Symptoms of fever, sore throat, nasal congestion, shortness of breath, or a headache, OR 
  • If you have traveled to any of the countries listed on the CDC's travel warnings, OR 
  • If you have been in contact with someone who has been diagnosed with COVID-19

Please contact your primary care provider prior to visiting a health care facility. Based on your symptoms, your provider will determine the appropriate steps for you to take, which may simply be to stay at home to reduce the possibility of spreading the disease to others.  Only certain situations require a visit to a hospital or other location for COVID-19 testing.  If you do not have a primary care provider, please call the hospital before visiting in-person; however, if you are experiencing a medical emergency, please call 9-1-1. 

For more information, please visit or contact the Massachusetts Department of Public Health by calling 2-1-1.

Do you need a COVID-19 test?  

Update as of 11.23.20: AJH is fast approaching its capacity limit for COVID-19 Testing. Therefore, we must now prioritize those tests that are medically necessary. Anna Jaques can no longer accommodate travel-related testing.  For travel-related testing, patients should utilize urgent care centers and free-standing state testing sites. For patients who are also AJH employees, they should continue to follow the direction of AJH Employee Health.

Anna Jaques offers COVID-19 tests to our community through the drive-up tent outside of the Emergency Room.  Your physician (PCP or surgeon) must order the test and schedule it through our Access Department. Effective March 1st, 2021, the COVID-19 Testing Tent will be open 12 pm – 5 pm, 7 days a week. The process for order and scheduling these tests remain the same. 

We do NOT accept walk-ins

COVID-19 Lab Results:

Patients must obtain COVID-19 lab results directly from your ordering physician.  Due to HIPAA and regulatory requirements, the AJH Laboratory is unable to provide laboratory results directly to the patients.  

MA Daily Situation Report

Daily hospital reports are posted by the Commonwealth’s COVID-19 Daily Dashboard.

Elective Care Guidelines

Anna Jaques Hospital continues to see a significant and steady decline in COVID-19 hospitalized patients which mirrors the reduction in the number of positive cases in the communities we serve. Effective February 16th, Anna Jaques will resume to full capacity of elective care. 

Patients are encouraged to seek the care they need.  If you have questions, please contact your provider’s office directly.

Visitor Policy

Please review our updated Visitor Policy here.

In-Person Doctor Visits

If you or your family member(s) have an upcoming appointment that you or your doctor deem can wait, consider rescheduling in an effort to curb the transmission of COVID-19. If you believe you need to be seen in person, please call your physician prior to the appointment. Please reach out to your physician directly if you have any questions or concerns. 

Click here for practice updates from Women's Health Care and North Shore Internal Medicine. 


The AJH team is putting in tremendous work to both respond to the COVID-19 crisis and to keep our community safe. As you can imagine, this pandemic will tax our hospital in unprecedented ways, and we are asking for your help to support our Healthcare Heroes Fund. Your gift has never been more important. Click here to learn about the Healthcare Heroes Fund or to learn more about personal protective equipment (PPE). 

Changes in upcoming events, classes & programs

In an effort to proactively take steps to minimize the potential impact of this virus on our community and to protect our patients, visitors, and staff, a variety events and groups have been cancelled or postponed. Click to read more. 

For more information about COVID-19 (coronavirus):