To best care for our community during this time, and to protect patients and staff, Anna Jaques has initiated emergency measures related to COVID-19. Efforts are aimed at adhering to social distancing recommendations and to protect patients and staff.
If You are Experiencing Symptoms of COVID-19
If you are experiencing any one of the following:
- Symptoms of fever, sore throat, nasal congestion, shortness of breath, or a headache, OR
- If you have traveled to any of the countries listed on the CDC's travel warnings, OR
- If you have been in contact with someone who has been diagnosed with COVID-19
Please contact your primary care provider prior to visiting a health care facility. Based on your symptoms, your provider will determine the appropriate steps for you to take, which may simply be to stay at home to reduce the possibility of spreading the disease to others. Only certain situations require a visit to a hospital or other location for COVID-19 testing. If you do not have a primary care provider, please call the hospital before visiting in-person; however, if you are experiencing a medical emergency, please call 9-1-1.
For more information, please visit BILH.org/coronavirus or contact the Massachusetts Department of Public Health by calling 2-1-1.
Beth Israel Lahey Health
Daily Situation Report
As of 6.20.20: The BILH daily situation update has been retired. Daily hospital reports are posted by the Commonwealth’s Mass.gov COVID-19 Daily Dashboard.
Elective Care Guidelines
In accordance with Department of Public Health “Phase Two” Guidance, Anna Jaques Hospital is now scheduling elective procedures and non-urgent care. We encourage patients to not delay the care they need and to call their providers or primary care physicians to schedule appointments that were either postponed or are upcoming to learn about options and answer any questions.
Anna Jaques Hospital has submitted the Acute Care Hospital Phase 2 Reopen Attestation Form to the Massachusetts Department of Public Health (DPH) on June 8, 2020. By having submitted this form, Anna Jaques Hospital attests to meeting the Phase 2 criteria and standards in the DPH Hospital Reopening Guidance. View attestation form here.
BILH Safe Care: We understand that you may have had limited access to health care due to COVID-19, and that you may have questions about returning to Anna Jaques, our outpatient practices, primary care or specialty care practices. Click here to learn about Beth Israel Lahey Health Safe Care outlining the many steps we are taking to keep you safe.
If you have questions or are in need of care, please contact your provider’s office directly.
Many services will open or expand their capacity over the next two weeks to meet the needs of our patients. The following services will be phased-in at a later date, including:
- Cardiac Rehab – closed
- Low-dose lung CT scan screenings – closed
- Pulmonary Rehab – closed
- EMG - closed
- Inpatient Sleep Lab services – closed. Outpatient/home studies will continue to be available.
- Low-dose lung CT scan screenings – closed
- PET/CT – onsite PET/CT services are discontinued temporarily. Shields will offer AJH patient services at other free-standing out-patient facilities, contact 866-258-4738 for details.
- Cardiac/Pulmonary Rehab – August 1st
If you are planning to schedule a new appointment for non-urgent or elective care and would like to be seen in the coming weeks, your visit may be conducted using telehealth. Onsite visits for non-urgent or elective care will resume at a later date.
In-Person Doctor Visits
If you or your family member(s) have an upcoming appointment that you or your doctor deem can wait, consider rescheduling in an effort to curb the transmission of COVID-19.
If you believe you need to be seen in person, please call your physician prior to the appointment.
Please reach out to your physician directly if you have any questions or concerns.
Effective June 18, 2020
Visitors are welcome at Anna Jaques during the visiting hours of 12pm-2pm and 4pm-6pm; 7 days a week with procedures in place to ensure the safety of our patients, visitors and employees. Specifically:
- A patient is allowed one visitor at a time during visiting hours. People waiting to visit a patient should wait outside a facility, rather than in public areas like waiting rooms or cafeterias, until the time of their visit.
- Visiting Hours: 12pm-2pm and 4pm-6pm; 7 days a week
- Visitors may bring in flowers and/or have flowers delivered to a patient
- Visitors must enter/exit through the Main Entrance and check in and out at the Screeners Desk.
- Visitors may bring flowers to patients.
- Visitors will be asked to stop and the Nurses Station when visiting an inpatient.
- Patients who are positive for COVID-19 are not permitted visitors unless prior approval is given by the care team.
- All visitors will be screened for symptoms of possible COVID-19 infection, and individuals with any symptoms are not permitted into the building.
- All visitors are required to perform hand hygiene before visiting a patient.
- Visitors are required to wear a face mask at all times while in the facility which will be issued upon screening.
- No visitors under the age of 18 are allowed unless the visitor is a child of a patient, in which case they must be over 12 years of age.
- Visitation may be prohibited on a case-by-case basis if visitation poses a significant infection control risk to patients, visitor, or staff.
- People in the following groups are not considered to be visitors but are still subject to screening:
- Birth partners (click here for more details)
- Parents of patients who are under the age of 18
- Attorneys of patients
- Companions for patients with intellectual and/or physical disabilities
- In end-of-life or other compassionate care situations, decisions about visitation should be made collaboratively with the patient and families on a case-by-case basis.
- Non-essential personnel are to be restricted, such as sales vendors who do not provide direct patient care.
The AJH team is putting in tremendous work to both respond to the COVID-19 crisis and to keep our community safe. As you can imagine, this pandemic will tax our hospital in unprecedented ways, and we are asking for your help to support our Healthcare Heroes Fund. Your gift has never been more important. Click here to learn about the Healthcare Heroes Fund or to learn more about personal protective equipment (PPE).
In our collective efforts to slow the spread of COVID-19 and adhere to social distancing recommendations, we have suspended Volunteers from coming to the hospital. Our Volunteers are very dedicated to Anna Jaques and the departments they volunteer in. However, this decision is in the best interest of keeping our valued Volunteers safe and healthy. We hope to be able to welcome our wonderful Volunteers back as soon as we can.
Changes in upcoming events, classes & programs
In an effort to proactively take steps to minimize the potential impact of this virus on our community and to protect our patients, visitors, and staff, a variety events and groups have been cancelled or postponed. Click to read more.
For more information about COVID-19 (coronavirus):