Monitoring COVID-19 (Coronavirus)

To best prepare for and care for our community during this time, and to protect patients and staff, Anna Jaques has initiated emergency measures related to COVID-19. Efforts are aimed at adhering to social distancing recommendations; to protect patients and staff; and to help us preserve supplies, including personal protective equipment.

Latest News: Updated March 25th, elective surgeries, procedures and clinic visits are cancelled through April 10th. Read below for details. 

If You are Experiencing Symptoms of COVID-19 

If you are experiencing any one of the following: 

  • Symptoms of fever, sore throat, nasal congestion, shortness of breath, or a headache, OR 
  • If you have traveled to any of the countries listed on the CDC's travel warnings, OR 
  • If you have been in contact with someone who has been diagnosed with COVID-19

Please contact your primary care provider prior to visiting a health care facility. 

Based on your symptoms, your provider will determine the appropriate steps for you to take, which may simply be to stay at home to reduce the possibility of spreading the disease to others.  Only certain situations require a visit to a hospital or other location for COVID-19 testing.  If you do not have a primary care provider, please call the hospital before visiting in-person; however, if you are experiencing a medical emergency, please call 9-1-1. 

Anna Jaques Hospital, as well as all other Beth Israel Lahey Health hospitals and physicians' offices, are prepared to respond to this pandemic.  For more information, please visit or contact the Massachusetts Department of Public Health by calling 2-1-1.

Beth Israel Lahey Health (BILH) Daily Situation Report

As of Friday, April 3, at 8:00am

Non-Urgent Elective Care Guidelines

AS OF 3.18.20 (updated 3.25.20)

Anna Jaques is rescheduling all non-urgent elective surgeries, procedures, and clinic visits through April 10th. Patients who have a procedure (operating room, Ambulatory Procedure Room/day surgery, and Pain Clinic) or hospital-based appointment scheduled will be contacted directly to reschedule.

We have developed thoughtful criteria to determine which appointments can safely be rescheduled, and will maintain access for patients in need of immediate or emergency care.

By taking these steps, we can help to protect our patients and staff and preserve medical resources for those who need them most.

If you have a scheduled appointment, procedure or surgery, you will hear from your care team soon. If you have any questions, please contact your provider’s office directly.

Select non-urgent services are being closed or consolidated:

  • Cardiac Rehab – closed
  • Pulmonary Rehab – closed
  • EMG - closed
  • Inpatient Sleep Lab services – closed. Outpatient/home studies will continue to be available.
  • Low-dose lung CT scan screenings – closed
  • PET/CT – onsite PET/CT services are discontinued temporarily. Shields will offer AJH patient services at other free-standing out-patient facilities, contact 866-258-4738 for details.
  • Mammography – AJH and Haverhill locations closed. The Amesbury location will be available for diagnostic screenings and six-month follow-up patients.

In-Person Doctor Visits

If you or your family member(s) have an upcoming appointment that you or your doctor deem can wait, consider rescheduling in an effort to curb the transmission of COVID-19.

If you believe you need to be seen in person, please call your physician prior to the appointment.

Please reach out to your physician directly if you have any questions or concerns. 

Visitor Policy

As of 3.18.20

To protect the health of patients and staff, we are restricting all visitors.

For outpatient surgery/ambulatory areas, patients should arrange for pick-up/drop-off for their appointment/procedure. Patient escorts in ambulatory areas will be permitted after they have been actively screened.

Directions for patients entering AJH:

  • Patients must access the facility through the Main Lobby Entrance only and will be screened for COVID-19 upon arrival. Main Entrance patient screening will be active every day from 6am-8pm.
  • All other entrances (i.e. Capolupo, Cafeteria) will be locked.
  • Known exceptions to the visitation policy include:
    • A birth partner for maternity patients
    • Both parents of babies in the Neonatal Care Unit
    • Family members of a patient at end-of-life will also be given special consideration.
  • Patients seeking emergency care should utilize the Emergency Department entrance, as always
  • After 8pm, all entrances will be locked (as usual) and patients should enter through the Emergency Department.

This decision was made to ensure the safety of our patients, staff and community. Anna Jaques remains open 24/7 for patients with a scheduled appointment, procedure or in need of emergency care.


The AJH team is putting in tremendous work to both respond to the COVID-19 crisis and to keep our community safe. As you can imagine, this pandemic will tax our hospital in unprecedented ways, and we are asking for your help to support our Healthcare Heroes Fund. Your gift has never been more important. Click here to learn about the Healthcare Heroes Fund or to learn more about personal protective equipment (PPE). 


In our collective efforts to slow the spread of COVID-19 and adhere to social distancing recommendations, we have suspended Volunteers from coming to the hospital. Our Volunteers are very dedicated to Anna Jaques and the departments they volunteer in. However, this decision is in the best interest of keeping our valued Volunteers safe and healthy. We hope to be able to welcome our wonderful Volunteers back as soon as we can. 

Changes in upcoming events, classes & programs

In an effort to proactively take steps to minimize the potential impact of this virus on our community and to protect our patients, visitors, and staff, a variety events and groups have been cancelled or postponed. Click to read more. 

For more information about COVID-19 (coronavirus):