Patient and Family Advisory Council

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Our Patient Family Advisory Council (PFAC) provides a link between the hospital and the community, and to help identify the needs and priorities of patients and families from the communities we serve; Merrimack Valley Region and Southern New Hampshire.  The Council assists AJH in creating an environment of patient and family centered care and improve quality and patient safety.  It also provides the hospital feedback on potential solutions the hospital is considering implementing to solve a problem or improve care.  

The Patient Family Advisory Council is designed to serve as a voice of the patient and family members and to encourage the partnership between patients, families, health care providers and the hospital.


Interested in Joining the PFAC?

Qualifications to become a member of the PFAC include being a current or recent AJH patient or family member and being interested in building a community partnership with the hospital. If you have an interest in helping to create an even better environment of patient and family centered care at Anna Jaques Hospital, please complete the PFAC Application.

Ways the PFAC helps:

  • Identifying opportunities to improve the patient and family experience
  • Providing input on hospital policies, practices and programs
  • Sharing best practices across the hospital
Dear ‘Angels of Mercy’ – Thank you very much for your individualized care. It made my hospital stay one to be remembered and not feared. You are certainly ‘pros’ in your chosen career.

Download the 2017 PFAC Report

Please mail, email, or fax your completed application to:

Sandra Levin, Quality Department
Anna Jaques Hospital 
25 Highland Avenue
Newburyport, MA 01950 
Email: slevin@ajh.org
Fax: 978-463-1129

If you prefer, you may call the Quality Office at 978-463-1400 ext. 2313 and request that a copy of the application be mailed or emailed to you.