Visiting Hours & Policies

Our Visitor Guidelines

Visiting with family and friends during a hospital stay is an important part of a patient’s recovery, and we work hard to accommodate patients’ needs. Exceptions to the visitor policy may be granted on a case-by-case basis by the care team.

General visiting hours at Anna Jaques Hospital are between 12:00 pm and 8:00 pm daily.

Learn what you need to know before you visit.

Escort, Support People and Visitor Policies

We are pleased to welcome visitors in a limited capacity for our inpatients.  Please do not visit if you have COVID-19, influenza or respiratory symptoms.  Learn about our COVID-19 resources, which we update regularly.

Inpatient Visitor Guidelines

Visitors are not allowed for patients with confirmed or suspected COVID-19.

All other patients staying in the hospital are allowed up to two (2) visitors at a time. Your clinical care team may make exceptions.

Visiting hours for inpatients are from 12:00 pm – 8:00 pm.

Adult Behavioral Health Visitor Guidelines

Visitation policies are created for each patient in the Adult Behavioral Health Unit (2 North). We discuss visitation with you and your family when you are admitted. Your friends and family can coordinate visits with your care team.

Obstetric Units Visitor Guidelines

Labor, Delivery & Postpartum

Please note that "support persons" may be with the patient at any time. "Visitors" are subject to hospital visiting policies and hours.

Labor and delivery — Up to two people.

Postpartum — One support person. Patients may have two (2) visitors at a time during visiting hours 12:00 pm to 2:00 pm and 4:00 pm to 8:00 pm.

Children under the age of 12 are not permitted unless they are visiting their parent or new sibling.

For babies in the Neonatal Care Center

Parents are welcome at any time. One visitor with banded parent 12:00 pm to 2:00 pm and 4:00 pm to 8:00 pm.

Children under the age of 18 are not permitted unless they are visiting their parent or new sibling.

Emergency Department Visitor Guidelines

Patients in our Emergency Department are allowed two visitors at a time.

Learn more about our visitor policies and other helpful information prior to your stay in our Birth Center.

Visitor Policies for Other Hospital Areas 

At Anna Jaques Hospital, different areas of the hospital, such as surgery, may have their own visitor guidelines.

Learn about our location-specific contacts, hours and visitor information.

Patient Information 

Call us at 978-463-1000 for updates about a friend or family member in the hospital. Please understand that the information we can share is set by federal privacy laws.

Visitor Amenities

Our cafeteria is open seven days a week from 6:45 am until 6:30 pm Hot meals are available during standard breakfast, lunch and dinner times.

We offer several other services to make your visit enjoyable:

• Gifts, flowers and personal items for loved ones 
• Language assistance if you are deaf, hard-of-hearing or non-English speaking
• Send a card to a friend or family member staying in the hospital