Visiting Hours

COVID-19 Visitor Guidelines & Policy

Beth Israel Lahey Health has taken a number of steps to prevent the spread of COVID-19 in order keep our patients and staff safe. You can review our Safe Care plan here to learn more about what we’re doing to ensure your safety when you visit one of our facilities. Additional information on COVID-19 can be found here.

Visitor Guidelines

We understand the importance of being able to visit a patient while they are in the hospital, however, we have put temporary visitor restrictions in place to help protect everyone from COVID-19.

Thank you for your cooperation during this time, we are looking forward to welcoming visitors in a less restricted way as soon as we can. If you're looking to reschedule an appointment or to make a telehealth appointment please contact your provider for more information.

Visitor Policy

Effective November 23, 2020

As a precautionary measure, Anna Jaques will be restricting all patient visitors across all care settings, effective Monday, November 23rd. 

In addition, the Capolupo Entrance will once again be locked. Staff may enter using their access card. 

Patients should continue to enter through the Main Entrance and will be screened for COVID-19.

Outpatient Surgery/Ambulatory

  • For outpatient surgery/ambulatory areas, patients should arrange for pick-up/drop-off for their appointment/procedure.  An escort will be permitted for those patients who require assistance.


  • Maternity patients may have one birth partner with them.

Emergency Department

  • Patients seeking Emergency care should enter through the ED. An escort will be permitted for those patients who require assistance.

Visitor exceptions may be made to allow for no more than one healthy visitor at a time under select extenuating circumstances. A Designated Support person must be screened and includes:

  • Parent of patient who is under the age of 18 years old
  • Person accompanying a patient with a disability or special need
  • Birth partner
  • Legal guardian
  • Activated Health Care Agent
  • Attorney of patient
  • Situations deemed necessary by the ED Provider or Nurse
  • Critical care or end of life situations

Decisions regarding visitor exceptions should be made by the patient’s care team. For all exceptions made, visitors must be screened for COVID-19 risk factors. The care team shall include the patient’s nurse, the charge nurse, and the Director/Nursing Supervisor.

We understand the toll that restricting visitors will have on our patients, their families, and our staff. Our goal is to keep our patients and community as safe as possible during this time.

Find additional COVID-19 information for patients and visitors of AJH here.

General Visiting Hours 

Noon – 8 p.m.

8 a.m. – 8 p.m.
or as directed by your nurse and physician

24 hours a day for parents
For others, 11 a.m. – 8 p.m.